Appointments may be cancelled or rescheduled in accordance with the terms below:
Cancellations
- Cancellations made more than 48 hours before the scheduled appointment time will receive a full refund.
- Cancellations made between 24 and 48 hours before the scheduled appointment time will receive a 50% refund.
- Cancellations made less than 24 hours before the scheduled appointment time, or failure to attend the appointment (“no show”), are non-refundable.
Rescheduling
- Appointments may be rescheduled more than 48 hours before the scheduled appointment time at no additional cost.
- Rescheduling requests made within 48 hours of the appointment may not be accommodated and, where accepted, may be treated as a cancellation under the terms above.
- Only one reschedule per appointment is permitted unless otherwise agreed.
Late Arrival
- If you arrive late, your session may be shortened to avoid impacting other patients, and the full appointment fee will still apply.
- If you arrive more than [e.g. 10–15 minutes] late, the appointment may be treated as a no show and will be non-refundable.
General
- Refunds will be processed using the original method of payment within a reasonable timeframe.
- If you need to cancel within 24 hours due to exceptional circumstances (for example, sudden illness or emergency), please contact us as soon as possible. Any refund or partial refund in such cases will be considered at the sole discretion of the treating physiotherapist.
- Nothing in this policy affects your statutory rights under applicable UK consumer law.
